Terms & Conditions

Who we are

These terms apply to all tours and services provided by Costa del Tuk S.L., trading as Tuk & Tapas Málaga.

By making a booking you confirm that you have read and agree to these terms.

Bookings & payment

• Bookings can be made online at tukandtapas.com or through authorised third-party platforms (Viator, GetYourGuide)
• A booking is confirmed once full payment is received
• Payment is processed securely by Stripe. We accept all major credit and debit cards
• Prices are shown in euros (€) and include applicable taxes
• Tour prices start from €30 per person depending on the tour selected

Cancellations & refunds

• Free cancellation if cancelled at least 24 hours before the tour start time
• Cancellations made less than 24 hours before the start time are non-refundable
• No-shows are non-refundable
• To cancel, log in to your booking confirmation email and follow the cancellation link, or contact us at info@tukandtapas.com
• Refunds are returned to the original payment method within 5–10 business days

Tour changes by Tuk & Tapas

• We reserve the right to modify or cancel a tour due to extreme weather, safety concerns, or circumstances beyond our control
• In the event of a cancellation by us, you will receive a full refund or the option to rebook
• Routes may be adjusted slightly on the day due to traffic, events or road conditions

Meeting point & punctuality

• All tours depart from C. Guillén Sotelo, 39, Distrito Centro, 29016 Málaga — next to the Ayuntamiento (City Hall)
• Please arrive 5 minutes before your scheduled departure time
• We cannot delay departures for late arrivals. No refund will be given if you miss your tour
• Tours run daily from 12:00 to 20:00

Passengers & capacity

• Each tuk tuk carries a maximum of 4 passengers
• Shared tours may include passengers from other bookings
• Children are welcome. Infants (under 3) travel free when seated on a parent's lap
• Passengers must be able to board and remain seated safely for the duration of the tour

Health & safety

• Our tuk tuks are 100% electric, road-legal, and regularly maintained
• Passengers must remain seated while the vehicle is in motion
• We reserve the right to refuse service to anyone who appears to be under the influence of alcohol or drugs
• Tuk & Tapas is not liable for any personal injury or loss of property during the tour unless caused by our negligence
• Passengers travel at their own risk with respect to pre-existing medical conditions

Behaviour

We ask all passengers to be respectful of our drivers, other passengers, and the city. We reserve the right to end a tour without refund if a passenger's behaviour is disruptive, dangerous or offensive.

What's included

• Guided tuk tuk tour for the selected duration
• Free water bottle for every guest
• Guide available in Spanish, English or French

Food and drinks (on Tapas and Sunset tours) are pre-arranged and included in the tour price as described on the product page.

Photography & media

By joining a tour, you consent to being photographed or filmed by Tuk & Tapas for use on our website and social media. If you prefer not to appear, please let your guide know before the tour begins.

Force majeure

Tuk & Tapas is not liable for cancellations or changes caused by circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, public events, road closures, or government restrictions. In such cases we will offer a full refund or alternative date.

Insurance

Costa del Tuk S.L. holds civil liability insurance covering all passengers during tours operated by us. This does not cover personal belongings or pre-existing medical conditions.

Lost property & personal belongings

Tuk & Tapas is not responsible for any loss, theft or damage to personal belongings during the tour. If you leave something behind, contact us as soon as possible at info@tukandtapas.com and we will do our best to help.

Minors

Passengers under the age of 18 must be accompanied by a parent or legal guardian at all times during the tour.

Third-party bookings

If you book through a third-party platform (Viator, GetYourGuide or similar), the cancellation and refund policy of that platform may apply. Please check their terms at the time of booking.

Complaints

If you are not satisfied with your experience, please speak to your guide on the day or contact us within 48 hours at info@tukandtapas.com. We will do our best to resolve any issue promptly.

As required by Spanish law, complaint forms (hojas de reclamaciones) are available upon request.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking applies. We recommend checking before each booking.

Governing law

These terms are governed by Spanish law. Any disputes will be subject to the jurisdiction of the courts of Málaga, Spain.

Contact

Questions? Get in touch at info@tukandtapas.com